HAVE A DOUBT IN YOUR MIND? FEEL FREE TO GET IN TOUCH!
1. Add items to your cart.
2. Check your cart, if you are happy, Click to checkout.
3. Apply any Discount Codes or Gift Vouchers you may have.
4. Key in your billing address.
5. Confirm your shipping address (For our Lusaka city customers, if you have opted for Home Delivery, the Street Address provided under the Billing address will be taken as the Shipping address).
6. Pay and await your delivery.
- - Card Type
- - Card Number
- - CVN
- - Expiry Month & Date
The illustration below will guide you where these details are usually found on your card.
We look forward to delivering your purchase for you. However, the minimum value of your purchase should exceed or be equal to K250.00 to allow us process your order and deliver it to your doorstep (in the case of home delivery) or to your chosen delivery pickup point. Orders below the minimum value of K250.00 will not be processed. We will contact you should your order fail to qualify for processing.
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- You have requested an order cancellation before the order reached Order In-Transit stage.
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- One or more of the products in your order are unavailable.
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- Payment towards the offer/order have not been received from you or amount received from you towards the order is inaccurate.
We will fully refund you any amounts received from you.
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• VISA
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• Master Card
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• Airtel Mobile Money
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• MTN Mobile Money
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• ZamPay Mobile Money
Radian Online also accepts Bank Deposit and Bank Transfers using the following procedure: Once your order is successfully placed, the Order ID assigned to Your order will act as the payment reference when transferring/depositing into our bank account. Your order will remain pending until the funds have cleared into our account. Your order will be considered cancelled if payment is not received into the Radian Online account within 48 hours after placement of Your order. Bank Deposit or Transfers to Radian Online have to be deposited/transferred into:
BANK NAME: STANBIC BANK ZAMBIA LTD
ACCOUNT NAME: RADIAN STORES RETAIL LIMITED
ACCOUNT NUMBER: 9130002211894
BRANCH: LUSAKA INDUSTRIAL
SORT CODE (IN CASE OF BANK TRANSFER): 040007
SWIFT CODE: SBICZMLX
Radian Online also accepts In-Store Payments for orders placed on this online store, at selected Radian Branches country-wide as well as at Authorised Radian Online Agencies (Radian Branches and Authorised Agencies where this payment can be made are listed on Our Store Locator page) using the following procedure:
Click on ‘PLACE ORDER’. Once your order is successfully placed, proceed to the Radian Branch/Authorised Agent that you have nominated as your payment/delivery collection point and present your Order ID to the Branch Manager/Agent.Upon receipt of your payment by the branch manager/agent, you will be issued with an official till receipt as proof of your payment.
Email / Whatsapp your Receipt Number to [email protected] or 0956391959 to notify us once you have done your payment.
Note: Your order will be considered cancelled if payment is not received at your chosen In-Store payment/collection point 48 hours after placement of your order. In-Store payments without an official till receipt will not be recognised. Kindly ask for your official till receipt.
You may also use Radian Online Gift Vouchers for purchases.
At current, we do not have a Pay on Delivery option.
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Store Pick-up – from the nearest Radian Store or authorised collection point most convenient to you. Visit our Store Locator page to see our current Radian Stores or authorised collection points.
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Lusaka Home Delivery – This service is currently available to Lusaka City customers with delivery within 25kms radius of Lusaka CBD only and easily accessible with a delivery truck.
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ASAP Delivery Service – Order and pay for an item that qualifies for Radian ASAP delivery before 11 a.m., and it will arrive at your home/office by 5 p.m. Order it after 11 a.m. and you'll get it the next working day by 11 a.m. This service is currently available to Lusaka City customers only, with delivery within 15kms radius of Lusaka CBD only and easily accessible with a delivery truck.
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Chingola Home Delivery – This service is currently available to Chingola town customers only with delivery within 15kms radius of Chingola CBD and easily accessible by a delivery truck.
For Lusaka City based customers – We are offering free home delivery for a limited period only as long as you are within 25kms radius of Lusaka CBD and reside in a suburb easily accessible with a delivery truck. Take advantage now!
Should your delivery location be outside the 25kms radius limit but still possible for home delivery, we will contact you with regards to delivery charges. If your location is inaccessible by our delivery team, we will request you to collect your order from an authorised collection point. If both options are not suitable for you, with mutual consent, the order will be cancelled.
Lusaka city customers also have the option of collecting their purchase from their preferred authorised collection point (e.g. a Radian Stores branch) free of charge.
For Outside Lusaka City based customers – Delivery charge will be calculated at the rate of 5% of your gross purchase value, if your order is worth K39, 000.00 or below. If you place an order with a gross purchase value above K39, 000.00, then delivery charges are waived and your delivery will be free of charge.
For Chingola town based customers – We are also offering home delivery as long as you are within 15kms radius of Lusaka CBD and reside in a suburb easily accessible with a delivery truck. Delivery charge will be calculated at the rate of 7.5% of your gross purchase value, if your order is worth K39, 000.00 or below. If you place an order with a gross purchase value above K39, 000.00, then delivery charges are waived and your delivery will be free of charge.
We will do our best to handle your request as quickly as possible. However, for guideline purposes, we will process your refund within 14 working days from the date of receipt of the returned product by us at our warehouse in Lusaka.
Please note that if you opt for debit/credit card reversal as mode of refund, the processing banks may take up to 45 days to execute the refund back to your card. This is beyond the control of Radian Online.
Questions are always welcome! Just call our Customer Services Centre on 0956 391959, or communicate with us using the details provided on the Contact Us page. We will be glad to assist you with your query.